incadea Professional Services
Accelerating Dealership Success for Over 25 Years. Expertise You Can Trust.
The incadea Automotive Cloud (iAC) isn't just software; it's a strategic partnership powered by incadea Professional Services. We combine deep industry knowledge with expert automotive business consultancy to help you:
-
Optimize your operations > streamline processes through seamless automotive software implementation to improve efficiency across your dealership.
-
Enhance the customer experience > deliver exceptional service and build lasting relationships, backed by continuous innovation.
-
Drive business growth > Increase revenue and gain a competitive edge with structured automotive software project management.
Your success is our priority, and we’re with you every step of the way.
Automotive Expertise
25+
years in the automotive
software industry
OEMs Partnership
60+
Global reach
4K+
Success
76K+
Helping You Drive Dealership Success Through Our Consultancy Expertise
At incadea, incadea Professional Services combines deep automotive industry experience with technical expertise to help dealerships optimize their operations and achieve their business goals. We offer comprehensive automotive business consultancy, including:
-
Process Optimization > Streamline your workflows and improve efficiency across your dealership, from sales and service to parts and accounting.
-
System Implementation > Ensure a smooth and successful implementation of incadea solutions tailored to your needs and requirements.
-
Data Analytics & Reporting > Leverage the power of data to gain valuable insights into your business performance and make informed decisions.
-
Training & Enablement > Empower your team with the knowledge and skills they need to maximize the value of incadea solutions.
-
OEM Integration > Seamlessly integrate with OEM systems and requirements to optimize operations and enhance communication.
Our Expertise
We have a proven track record of helping dealerships improve performance in key areas, including:
- Service | Parts | Vehicle Management | Sales | Accounting | CRM | Reporting | BI | OEM Make Interface/Requirements
Partner Enablement
We also support our Value-Added Reseller (VAR) partners with:
-
Market Enablement: Provide standardized templates and best practices to ensure successful implementation across new and existing markets.
-
Training & Certification: Equip your team with the knowledge and skills to sell and support incadea solutions effectively.
Benefits of Choosing incadea Consultancy Services
-
Increased Efficiency > Optimize your operations and streamline workflows.
-
Improved Profitability > Drive revenue growth and reduce costs.
-
Enhanced Customer Satisfaction > Deliver exceptional customer experiences.
-
Reduced Risk > Mitigate implementation risks and ensure a smooth transition.
-
Access to Expertise > Leverage the knowledge and experience of our automotive specialists.
Contact us today to learn more about how our automotive business consultancy can help your dealership thrive.
Reliable Implementation and Smooth Integration That Delivers
At incadea, we're committed to ensuring the smooth and successful deployment of our solutions. Led by incadea Professional Services, our experienced rollout teams provide comprehensive support to maximize customer satisfaction in all our markets.
Our Approach
We follow a standardized, proven approach to automotive software implementation, minimizing risk and ensuring optimal results for all parties involved:
1. Discovery Phase
-
We thoroughly analyze your business needs and goals to ensure a common understanding.
-
We recommend the best solutions from our portfolio and discuss potential customizations.
-
We collaboratively plan the project timeline and obtain agreement from all stakeholders.
2. Implementation
-
Key user training is initiated to familiarize your team with the incadea solution.
-
Necessary project resources are secured, and analysis workshops are conducted to finalize setup and development requirements.
-
Development is completed according to specifications.
3. Training & Pilot
-
We utilize a phased rollout approach for larger deployments to ensure business continuity.
-
Tailored training programs are provided to all users.
-
Go-live support is provided to ensure a smooth transition.
-
A pilot program is conducted to validate the solution and obtain sign-off before full rollout.
4. Rollout
-
Mass rollout of the solution across the entire dealership or network is executed.
-
Our consultants provide ongoing support and "handholding" during the initial phase.
-
Additional training is provided to users as needed.
5. Support & Maintenance
-
Help desk functionality ensures business continuity and prompt resolution of any issues.
-
Ongoing development support and system maintenance guarantee you receive the latest features and updates from incadea and OEMs.
Benefits
-
Reduced Risk > Our standardized automotive software implementation approach minimizes risk and ensures a smooth transition.
-
Increased Efficiency > Optimize your operations and improve productivity with a well-implemented solution.
-
Faster Time to Value > Realize the benefits of your incadea solution quickly with our efficient implementation process.
-
Enhanced Customer Satisfaction > Deliver exceptional customer experiences with a seamlessly integrated solution.
-
Ongoing Support > Benefit from continuous support and maintenance to ensure your system remains up-to-date and optimized.
Contact us today to learn more about our implementation and deployment services—and partner with incadea Professional Services for a smooth, successful transition to our automotive cloud solutions.
Unlocking Potential Through Training
At incadea, we believe that knowledge transfer is crucial for successful automotive software implementation and user adoption. incadea Professional Services is committed to empowering your team with the skills and knowledge needed to maximize the value of our solutions.
Our Approach
We offer a variety of training channels to cater to different learning styles and preferences:
-
Standardized Documentation > Comprehensive user manuals, online help resources, and knowledge bases provide readily available support.
-
On-Site Training > Interactive workshops and personalized training sessions delivered at your location.
-
Virtual Training > Live, instructor-led sessions conducted remotely, offering flexibility and convenience.
Our training programs cover a wide range of topics, combining technical instruction with automotive business consultancy insights:
-
System Navigation and Functionality > Mastering the core features and functions of incadea solutions.
-
Process Optimization > Learning how to streamline workflows and improve efficiency in key areas.
-
Reporting and Analytics > Leveraging data insights to make informed business decisions.
-
OEM Integrations > Understanding how to utilize OEM integrations effectively.
-
Customization and Configuration > Tailoring the system to meet your specific needs.
Benefits
-
Increased User Adoption > Confident, knowledgeable users are more likely to adopt and use the system effectively.
-
Improved Efficiency > Trained users can optimize workflows and complete tasks more efficiently.
-
Reduced Errors > Proper training minimizes errors and ensures data accuracy.
-
Enhanced Productivity> Empowered users can leverage the system's full potential to boost Productivity.
-
Increased ROI > Maximize your investment in incadea solutions through practical training.
Cloud-Native Advantage
Our automotive cloud applications are built on a modern, cloud-native platform, making the transition easier for users already familiar with cloud-based tools and technologies.
Post-Go-Live Support
Based on project requirements, we offer a "hand-holding" phase post-go-live. This phase is a standard part of our structured automotive software project management approach and provides additional support to ensure a smooth transition into new markets.
Invest in your team's success with our training! Contact us today to learn more about our training programs and how we can empower your team.
Supporting You, Globally and Personally
Supporting You, Globally and Personally
At incadea, we understand that reliable support is essential for your business's success. Backed by incadea Professional Services, we offer comprehensive global support to ensure your operations run smoothly long after your initial automotive software implementation.
Key Features
-
Global Reach > Our network of help desks and partners spans the globe, providing localized support in multiple languages.
-
Digital Ticketing System > Submit support requests via our online portal for efficient tracking and resolution.
-
Fast Response Times > We adhere to strict service-level agreements (SLAs) to ensure prompt responses and minimal downtime.
-
Multiple Support Channels > Reach us by phone, email, or contact form for assistance.
-
Severity-Based Prioritization > Your requests are handled based on their urgency and impact on your business, utilizing rigorous automotive software project management principles to ensure resources are allocated effectively.
-
Built-in Help Tools > Access comprehensive knowledge bases and help resources directly within our products.
-
Proactive Support > We strive to minimize your need for support by providing clear documentation and intuitive tools.
Benefits
-
Maximized Uptime > Minimize disruptions and keep your business running smoothly with reliable support.
-
Increased Productivity > Resolve issues quickly and efficiently, allowing your team to focus on their core tasks.
-
Improved User Satisfaction > Empower your team with the support they need to use our solutions confidently.
-
Reduced Costs > Minimize downtime and associated costs with proactive support and efficient issue resolution.
-
Peace of Mind > Know you have a dedicated team of experts ready to assist you.
Our Commitment to You
We are committed to providing exceptional support that exceeds your expectations. We approach every interaction with an automotive business consultancy mindset—helping you solve business challenges, not just technical errors.
Our goal is to empower you to achieve your business objectives with the complete confidence that incadea is there to assist you every step of the way. Visit our Support Portal to submit a request or access our knowledge base.